FAQs

How do I undo a procedure that was accidentally charged out to a patient?

If the invoice for the procedure is still a Draft or Submitted status, the invoice can be deleted or rejected and then deleted.

If the invoice is Approved and there are no payments made towards it then the invoice can be voided and it will be removed from the patient’s invoices and ledger.

If the invoice already has payments made towards it, then you need to create a credit note for the procedure(s) that need to be removed. See further guide on credit notes for more detail.

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