Frequently asked questions

TidyEnterprise FAQs

Why is the 'processing' button spinning and not allowing me to generate an assembly in TidyEnterprise, despite all BOM materials being available?

The issue is likely due to a mismatch between batch counts and stock levels. To resolve this, reconcile the batch list with the stock levels to ensure they are balanced. This adjustment can be reviewed in the item’s history.

Does TidyEnterprise have a process for sending a Request for Quote (RFQ) with attachments before creating a purchase order?

TidyEnterprise does offer an RFQ variant of the Purchase Order. This feature allows you to send a request for a quote with attachments before generating the purchase order. On the PO screen, there will be an option to use the RFQ process instead of directly creating a PO. This option includes the capability to send attachments along with the RFQ.

Can the API be used to retrieve the Payroll Export report in Tidy?

The Payroll Export report, as constructed and exported through the Tidy user interface, cannot be directly retrieved via the API. However, the underlying data can be accessed through the API and transformed as needed to create a similar report. Please note that Tidy stamps exports to ensure that each entry is only reported once, so you can confidently manage your payroll data without duplication.

Is it possible to convert an existing assembly and all its associated materials to an unmanaged status in Tidy?

Currently, Tidy does not offer an automated tool or wizard for converting an assembly and its associated materials to unmanaged status. Unfortunately, the conversion function is not available for assemblies at this time. However, you can achieve this manually by adjusting the assembly item’s quantity down and then adjusting each of the component items up according to the quantity multiplier specified in the recipe. While this requires manual steps, it will allow you to effectively disassemble the assembly within the system.

Why can’t customers see the tag for the Credit Note on their purchase order even after receiving it?

If the tag for the Credit Note is not visible on a purchase order, it may be because the PO credit feature has not been enabled. This feature is not automatically available but can be enabled upon request. Please contact our support team, and we will activate it for you.

Is there a way to automatically allocate all staff to each task in a project when it is created?

Currently, Tidy does not have a single "assign all" button at the task or department level for automatically allocating staff to each task in a project. However, you can streamline the process by setting up a project template with predefined task and staff assignments. Using the cloning function, you can quickly create new projects based on these templates, which will inherit the task assignments.

You may also consider creating multiple templates for different groupings of users, tasks, and assignments. Additionally, you can create a "super template" with a broad range of tasks and selectively include or exclude tasks during the cloning process, based on the specific needs of the project.

Can installers enter their own timesheets in Tidy?

Yes, they can.

Does Tidy offer an Asset Management product/module within their environment?

We are creating an Asset Management product/module within our Tidy environment and would welcome working with clients to ensure it meets their requirements.

Does Tidy support tracking of inwards and outwards goods, live inventory counts, placing holds on items for future works, recording and tracking batch numbers, and assigning location(s) to items in the warehouse?

Yes, it supports all these features in inventory management.

Does Tidy offer a scheduler within the Job Management System and support for Payment Claim Invoicing?

Tidy can provide a scheduler within the Job Management System. For Payment Claim Invoicing, there is a potential workaround using the Milestone functionality, but specific requirements may need to be done under an "Advancement Fee" arrangement.

Does Tidy allow creating 130+ custom reports? Are specific report types like Job Manager Report and WIP report supported?

Yes, it allows creating custom reports. However, ensuring all specific 130+ custom reports are supported may require work under a "Professional Services agreement". Specific report types like Job Manager Report and WIP report are doable, but specific formats might require customization (potentially under a "Professional Services agreement").

Can Tidy progress/final invoice and email direct to clients?

Yes, it can.

Can Tidy handle 5000 quotes in the system, 15+ custom quote templates, and offer billable and non-billable costs?

Yes, it can handle all these features.

Does Tidy support a supplier database with 600+ suppliers?

Yes, it does.

Does Tidy support 2500+ clients and 4000+ contacts in the client/contact center?

Yes, it does.

Can Tidy handle 4000+ items/costs in the cost center?

Yes, it can.

Does Tidy integrate with Box or SharePoint for document storage?

No, it does not integrate with Box or SharePoint for document storage. However, integration can be extended to Box and/or SharePoint under an "Advancement Fee" arrangement.

What is the best option to handle both Stock management and Project management?

TidyEnterprise can handle both.

How frequently does the price change for TidyEnterprise?

In the 10 years Tidy has been in business, there have only been a handful of price increases. We do not know of any impending price increases.

Can you explain more about what Complex Operations in TidyEnterprise is?

Complex Operations in TidyEnterprise allows for the management of both projects and inventory. However, many businesses require either project management or inventory management, not both.

Does TidyEnterprise integrate with Capsule CRM?

Head to TidyAcademy to see how Capsule CRM works with TidyEnterprise.

Can I manage inventory and track the value of it in Tidy?

Yes, TidyEnterprise is the optimal Tidy product for managing inventory and tracking its value.