Frequently asked questions

TidyWork FAQs

Do we need to set up tracking codes in Xero to capture job information and costings?

Yes, setting up tracking codes in Xero is essential for reporting job costings and profitability. Ensure that after making any changes in Xero, you refresh the tracking codes in Tidy by going to GlobalSettings -> Xero -> Tracking (tab) and clicking "Refresh from Xero," then saving the changes.

How can we integrate job costings into Xero to run job profitability reports?

To track job profitability in Xero, you need to use Xero's Tracking Categories. Tidy Work aligns tracking categories at the Project Group level, so when you invoice a project, the tracking options from the group are applied to the invoice.

Is there a way to automatically allocate all staff to each task in a project when it is created?

Currently, Tidy does not have a single "assign all" button at the task or department level for automatically allocating staff to each task in a project. However, you can streamline the process by setting up a project template with predefined task and staff assignments. Using the cloning function, you can quickly create new projects based on these templates, which will inherit the task assignments.

You may also consider creating multiple templates for different groupings of users, tasks, and assignments. Additionally, you can create a "super template" with a broad range of tasks and selectively include or exclude tasks during the cloning process, based on the specific needs of the project.

Can we automate the process of assigning team members to a project?

Currently, there is no single button like "assign all" at the task or department level. However, our recommendation would be to set up a project as a template and use the cloning function to initiate a new project from that template, which will inherit the assignments. The customer might consider creating several template projects for different groupings of users, tasks, and assignments. Additionally, the customer can create a comprehensive "super template" with a wide range of tasks, and during the cloning process, deselect any tasks that are not applicable. This method will help streamline the assignment process.

Where is the user data stored, and what are the security and process protocols in place for TidyWork?

TidyWork uses Microsoft Azure web services and platform, with data for New Zealand and Australia stored on US servers.

What is the timeline for migrating data from WorkFlowMax to TidyWork?

If you are currently using WorkFlow Max, the migration process is straightforward and can be completed promptly. However, if you have previously used WorkFlowMax and exported your data, we can assist you with the migration process once you have the exported data ready.

Does TidyWork support subscription billing?

TidyWork can support subscription billing by setting up specific individual tasks within a project to represent the subscription.

Is there a feature in TidyWork that allows offering discounts to clients?

Custom pricing, including discounts, is only available in TidyStock and TidyEnterprise, not in TidyWork.

Can custom email IDs be used for sending quotes and other communications through TidyWork?

Yes, custom email IDs can be used for communication in TidyWork.

Does TidyWork include forecasting and budgeting capabilities?

TidyWork provides basic forecasting through a graph on the dashboard, but for detailed forecasting, more information from the trialist would be needed.

Can TidyWork manage invoicing for two separate Xero files with different currencies?

No, TidyWork cannot manage invoicing for two separate Xero files with different currencies.

Can TidyWork generate reports that include the total VAT?

If you want to run reports so VAT is included, what is the purpose of this? If you require reports that include VAT, please specify the purpose, as tax-related matters are typically managed in Xero.

All reports in TidyWork are generated exclusive of Sales Tax (VAT, GST, etc.).

Time Management/Job costing System - we have a team of engineers and would want them to be able to log their time and allocate to jobs. We'd also want to do our schedule through this. Can TidyWork do this?

Our project management software TidyWork can handle scheduling and allocating time to jobs/projects.

What is the best criteria for a TidyWork customer to onboard remotely?
  1. An enthusiastic Tidy champion who is willing to learn the product independently.
  1. Manufacturing products in-house
  1. Doesn't have too many staff to learn the product (e.g., one person can do their staff time entry themselves on behalf of a few others).
Do Sales reports in TidyWork show VAT?

All reports in Tidy are exclusive of Sales Tax (VAT, GST etc). The values shown on these reports run in Tidy will be exclusive of VAT. So if it is a Sales report, every sale will be exclusive of VAT.

If tax is involved in any capacity, it should be managed within the financial accounting system, Xero.

So if they sell products to different customers, some with VAT and some with no VAT, then generating the VAT activity report is done in Xero.

We can invoice a customer with specific tax settings, such as VAT or no VAT, configured in TidyWork's customer settings.

In addition to reminders of being low on stock, what else can TidyWork remind me of?

TidyWork does not provide real-time pop-up reminders to order materials.

You can look at the stock re-order dashboard, but need to click on items to re-order them.

Customer order tracking is limited to Sales orders in TidyStock/TidyEnterprise.

If you want project management, you need TidyEnterprise.

I want to receive a purchase order, but I do not have the truck icon?

The orange truck icon, indicating that a purchase order can be received, appears only if the purchase order's status is set to 'sent'.

Why can’t I see all purchase orders?

To view all purchase orders, click 'Advanced' and then configure the date range.