FAQs

To update your credit/debit card, please send an email to accounts@tidyint.com with your request to update your credit card.

You will be sent a return email showing the URL to our 'Stripe' Payment Gateway Customer Portal. Paste the URL in a new tab.

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Important: You must check the URL to ensure it has stripe.com as the domain in the URL and no variants, such as str1pe.com. If you are unsure at all, please call us and have this verified.

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This screen will appear:

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Enter the email address associated with your Tidy subscription and click on "Send Code."

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Another screen will appear asking you to enter the confirmation code as per the email sent to you, you have ten minutes in which to do so. Once you have entered the code, the next screen is where you can update your credit/debit card or billing information.

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NOTE: If you do not receive an email, please check you have entered the correct email address associated with your Tidy subscription.

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