FAQs

Data freezing: when this happens, we would like more informatio. Ideally send a screenshot, and tell us exactly where in the software the issue is. With any reports that may have connected to speed issues. We have a system where we manually record complaints to make continuous improvements using a process of elimination.
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We need:

• custome name
• date and time of error
• function being used
• any screen captures you feel are informative

We encourage you to report these problems via our chat system, this will raise a support ticket. This allows multiple staff members to see, and deal with the problem quicker.