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How to email/ SMS a patient

This guide explains how to send an email or an SMS to a patient.

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Step 1.

Go to Search patient.

Select the patient you want to email/SMS.

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Step 2.

You will then be taken to their patient EMR page.

At  the top of the page there are 4 icons. To send an SMS message, click the SMS icon.

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Step 3.

This will open a pop up box where you can write the SMS.

You can select a template, which will fill out the body of the SMS automatically.

There is a validation check here, checking the phone number is in a valid format and there are no links in the message.

Once all required fields are complete, click Send message.

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Step 4.

To send an email, click the email icon.

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Step 5.

This will open a pop up box where you can write the email and attach any files.

You can select a template, which will fill out the body of the email automatically.

Once all required fields are complete, click Send email.

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SMS T&Cs

  • We charge 0.15c per SMS.
  • This rate applies to NZ /AU only
  • Blocks are in place for territories outside NZ/AU
  • Billing will be monthly based on the month end report
  • We are not liable for any business loss or inconvenience for failure of automated unsent, misdirected SMS, or failure to receive responses to any SMS message.

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