This guide explains how to add a patient’s appointment to the hot call list. The hot call list can be used when a patient would prefer to have an earlier appointment, but there are none available. If an earlier appointment becomes available, you can then go to the hot call list to find a patient who wants an earlier appointment.
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Download PDFStep 1.
Go to the Calendar.
Right click an existing appointment.
Click Add to hot call list.
Step 2.
This will open a pop up where you can write a hot call note, this can be times they are available, urgency, etc.
Click Add to Hot call list.
Step 3.
When you view the appointment details, ‘Added to hot call list’ will be under the appointment history.
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