How to send appointment reminders with Patient Self-Confirmation

Step 1.

Go to the Calendar tab.

Select a time on the calendar to create an appointment for.

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Step 2.

This will open a side panel where you can enter the details for the

appointment.

Once complete, click Save.

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Step 3.

Once the appointment has been created, you can create a Scheduled appointment reminder.

You can use an SMS template, or structure your own message.

If you already have scheduled reminders set up, a message will be sent automatically.

Once you have entered the details of the reminder, click Save and schedule.

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Step 4.

Once the SMS has been sent, the patient can reply to the message.

If a patient replies with Yes or Y, it will automatically confirm the appointment.

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Step 5.

A blue tick will appear next to the appointment once it has been confirmed.

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Step 6.

You can view all SMS replies under the Incoming SMS tab.

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SMS T&Cs

• We charge 0.15c per SMS.
• This rate applies to NZ /AU only
• Blocks are in place for territories outside NZ/AU
• Billing will be monthly based on the month end report
• We are not liable for any business loss or inconvenience for failure of automated unsent, misdirected SMS, or failure to receive responses to any SMS message.